Our teams have prepared for a variety of scenarios and are working closely with our vast network of suppliers to minimize any disruptions to your service. Our food supply has not been impacted and we’re working hard to maintain safe and dependable service. If we anticipate any delays or changes to your upcoming order, we will notify you immediately through email.
We are committed to never engaging in surge pricing. We work with a wide variety of suppliers and are taking steps to properly source ingredients and continue delivering the ingredients and recipes you’ve ordered without any disruptions or changes to your regular service. That is our commitment to you.
According to the Nigeria Centers for Disease Control (NCDC) “there is no evidence to support the spread of COVID-19 through food.” Additionally, “there is likely very low risk of spread from food products or packaging that are shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures.” Maintaining the safety and quality of our product and ensuring our customers’ well being is our highest priority. Rest assured that we would never do anything to put either of those at risk.
Protecting the health and well-being of all Chef IHEANYI employees and customers is our top priority. We follow a rigorous process guided by the NAFDAC to maintain the safety and quality of our meal. All employees are required to frequently wash their hands, wear clean gloves and chef coats, and cover their heads and facial hair with hair nets before handling any food. We’ve implemented additional safety measures, including increased sanitation, hand sanitizer stations and more frequent mandatory handwashing. In addition, all employees must now wear facemasks at all times. We are also conducting daily temperature checks and asking employees to stay home if they are sick, providing them with the resources to make that possible.
Chef IHEANYI is fully committed to serving our customers through these challenging times.
Along with other food suppliers, we have been classified as “critical infrastructure” and as an “essential business” by a number of state and local governments, so we are not impacted by the same closures as other businesses. We have a responsibility to provide fresh, healthy meals through no-contact deliveries, and we take that very seriously. Rest assured, we are working closely with our network of suppliers and partners to minimize any disruptions to your service.
At this time, there are no major interruptions to our service and our teams are taking the necessary precautions to maintain the safety and well being of our employees and customers, which remains our highest priority. To stay operational, we are closely following guidance from the NCDC, increasing the sanitization at our facilities, and taking many additional safety precautions. If there are any unscheduled changes to your delivery, we’ll always contact you first to let you know. If we’re unable to deliver your box for any reason, you’ll receive a full refund promptly.