iheanyi

Delicious Coming Soon – August 1, 2019

Frequently Asked Question

  • Yes, and it’s FREE!

    Registration won’t take any longer than 30 seconds and we only require basic details – much the same as you would provide when ordering on the phone from a generic takeaway.

    We value your trust and do not use or share your information with any third party company without your authorization.

  • You can either register before placing your order or after you have added your meal to the basket.

  • Registration is simple and quick. On our home page click on the “Register” tab and fill in the required fields marked with “*”. Please read and agree with the Terms and Conditions, then click on the “Register” button. Finally, provide your mobile number so that we can contact you for both delivery and collection orders and click on the “Finish” button. Congratulations, you are now registered and ready to place your order!

  • Our service requires you to have an email address as we send updates in regards to your order, latest offers and promotions via email. Please kindly create an email account in order to use our service.

  • We may need to contact you to confirm your order or to find your address or to clarify your order therefore, you are required to provide your contact number in all cases.

  • Yes you can.

    We recommend using a mobile number as we will be sending promotional text messages with the latest offers from time to time and we would like you make the most of it.

    Naturally, you can always “opt out” of receiving any promotional texts

  • Please check first to ensure that you have entered your e-mail address correctly. If your e-mail address is correct then this could mean that you already have an account with us and if you don’t remember your password you can use our “Password Reminder” facility and you will receive your password via e-mail.

  • You can login by entering your Email/Mobile and Password in the home page via “Login” tab on the top right hand corner of the website. Alternatively, you can add your meal to the basket and login afterwards.

  • Simply click on “forgot my password” and you can then have your password sent either to your registered e-mail or mobile phone.

  • The preferred method to place an order is to do it via our platform directly. There is nothing to be afraid of, our website is secure and uses the latest technology to encrypt your information.

    We do not store your card details and you will be providing your card details to our payment handling company who have stringent safeguard to ensure your data is safe.

  • To change your contact details you need to log in to your account, and then click on “My Profile” and then you can change, add or remove any of your details.

  • Orders for delivery can be changed or cancelled up to 1 hour before scheduled delivery time on the ordering page. To make changes text or call 0803-816-4360 or email eat@chefiheanyi.com.ng . We try to accommodate most changes.

  • Nope. It is our pleasure to serve you.

  • At this time we do not have an app but our online platform is mobile friendly.

  • We do not. You can order what you want, when you want it.

  • There is no minimum for delivery. If you are interested in placing a large party order, contact us at 0803-816-4360 or eat@chefiheanyi.com.ng

  • Yes. You will receive an email confirmation upon completing your order. Please check your spam folder if you do not see it.

  • You will receive an email with the subject “Order Accepted”, notifying you when we have received and accepted your order.

  • We always provide the contact number within the automated “Order Accepted” email we send you upon confirming your order.

  • We aim to serve every order placed on our platform, but occasionally there are circumstances beyond our control whereby your order may not be serviced for the following reason;

    1. Your delivery address is deemed as high risk area for personal safety
    2. You are live in high rise building above 3rd floor and there are no lifts.
    3. Your delivery address has parking restrictions or limitations

    In circumstance where delivery of your order gets difficult, the serving delivery partner will communicate the difficulty with you and the only applicable resolution maybe;

    1. Collect the order directly from the driver instead of the designated delivery point
    2. The order is cancelled and refund is initiated. Refund will be issued in the same manner as the original mode of payment including the service fee.
  • At Chef IHEANYI we only accept online payment or Chef IHEANYI points redemptions for the order. We operate cash-less system and unfortunately cannot process any cash on delivery/collection orders.

    When paying online, your card information is handled securely and not shared or stored in any way.

  • Yes, but ONLY if we haven’t started preparing your food; simply call our customer hotline on 0803-816-4360 and we will endeavour to cancel your order. Please note, we only have a 30 minute window period in respect to cancellation requests.

    All card refund request must be made via email with your order reference number on the subject field to eat@chefheanyi.com.ng.  We will normally process your refund request within 48 hours, but please note it can take up to 5 working days for the refund to be shown on your bank account.

  • If, for some reason, the food is delivered unexpectedly, just refuse the order at the door. If you accept the food, but then realise that there is a problem with the order and you can’t eat it, contact Chef IHEANYI and ask them to collect the food or to replace the food. Once this has been done, let us know and we will verify and then cancel the order in our system.

    For orders paid online, we will issue your refund once you have notified us of the cancellation. Please note, we can only issue a full refund of an online payment if you do not accept your food. As long as you do not keep the food (or dispose of it in the bin), Chef IHEANYI will always make sure your refund is processed right away.

    To be eligible for a full refund, all cancellation requests must be made within 10 minutes of your order being confirmed as “accepted” by us through our phone support customer care team. After 10 minutes, no cancellation or amendment to the order is permitted.

  • If there are any issues with the food or service you have received, it’s usually best to contact Chef IHEANYI in the first instance. Our contact number is always provided in the “Order Accepted” email we send you upon confirming your order.

    When a complaint arises, we appreciate things can get heated especially when you’re in hungry or in a rush. However, please bear with us as we have internal processes to follow whilst we investigate your concerns.

    Any abuse to our team member will not be tolerated whatsoever. Instances of physical or verbal abuse will result in the immediate suspension of your account. We may further seek legal remedy to safeguard our team and commercial interest.

  • We have done all the work! Dishes are fully prepared and either ready to eat cold or come with heating instructions for the microwave or conventional oven.

  • We offer a limited number of new items daily and rotate certain items seasonally.

  • Unless otherwise noted, most items feed one person. Sometimes we will suggest a side or salad for a complete meal.

  • Delicious food starts with quality ingredients. We work with local purveyors as much as possible and continue to expand our partnerships in the area.

  • All meals are fully prepared from scratch at Chef IHEANYI Kitchen in Ojodu Lagos by our team of chefs and skilled cooks. We invite you to take a peek into the kitchen as you drive by the glass viewing door.